Engage customers
Fewer address-change emails, no risky edits
A customer verified by order number and email can confirm a new address on a private link or by voice. Orders that have shipped are refused, every change is logged and the store owner is notified.
Unshipped orders only
Shipped orders are refused.
Private confirmation link
The customer confirms the new address.
Audit trail
Every change is logged.
Owner notified
You see each change.
How it works
- 01
Customer asks
Gives order number and email.
- 02
Confirms the address
On a private link or by voice.
- 03
Store updated
The order is changed and logged.
Who it is for
- Stores handling many address mistakes
- Stores with fast fulfilment
- Teams wanting an audit trail
Start with Change Delivery Address by Chat
It is included in the platform. Pick a plan and you are in your dashboard in minutes.
Frequently asked questions
What if the order already shipped?
The change is refused.
Do I get a record?
Yes. All changes are logged and you are notified.