Handle where-is-my-order calls automatically
Callers can ask about an order and request an address change by voice. The server verifies the order number and email before anything is shown or changed.
Order status by voice
Callers hear status and tracking details.
Address fixes
Unshipped orders can have the address corrected.
Verified by the server
Checks do not depend on the AI.
Shopify and WooCommerce
Works with both.
How it works
- 01
Caller asks
They give order number and email.
- 02
Verification
The server checks them.
- 03
Answer or change
Status is read out or the address updated.
Who it is for
- Shops with a high volume of order calls
- Support teams wanting fewer tickets
- Stores shipping widely
Start with Order Help by Voice
It is included in the platform. Pick a plan and you are in your dashboard in minutes.
Frequently asked questions
Can it change shipped orders?
No. Shipped orders are refused.
Is it safe?
Verification is done on the server and attempts are limited.
Related features
Order Tracking Chatbot
Customers give an order number and email and the bot reads status and tracking from your store.
Change Delivery Address by Chat
Let customers fix the address of an unshipped order, with verification and an audit trail.
AI Phone Agent
An AI that answers and makes phone calls, powered by Twilio and ElevenLabs.