This policy covers DivyaAI subscriptions and the services DivyaSoft delivers for you. It sits alongside our Terms of Service.

1. Subscriptions

1.1 Billing

Plans are billed in advance for the period you choose, monthly or yearly. Where your payment method supports recurring payments, your plan renews automatically at the end of each period. Where it does not, you will be asked to pay again to continue.

1.2 Cancelling

You can cancel at any time from your dashboard, or by contacting us. Cancelling stops future renewals. You keep access to the plan until the end of the period you have already paid for.

1.3 Refunds

AI usage costs us money as soon as credits are used, so fees for a billing period that has already started are generally not refunded. We will refund or correct a charge when:

you were charged twice, or charged the wrong amount
you were charged after you cancelled in time
the service was unavailable for an extended period because of a fault on our side
the law where you live requires it

If you think you were charged in error, contact us as soon as you notice and we will review it.

1.4 Failed payments

If a renewal payment fails, we may limit or suspend your plan until it is paid. Your data is not deleted straight away.

1.5 Plan changes

You can move to a different plan from your dashboard. The new plan and price apply as shown at checkout.

2. Done-for-you services

Creative Studio video work, AI services we run for you and other agency projects are covered by the quote or agreement we send you. Work that has already started is not refundable. The number of revisions and delivery dates are as stated in that agreement.

3. Chargebacks

Please contact us before disputing a payment with your bank or card provider. Most problems can be solved faster directly.

4. How to ask for a refund or cancel

Email info@divyasoft.com with the email address on your account and the payment you are asking about.

Refund and Cancellation Policy