Engage customers
AI first, a person when it matters
Live chat hand-off from AI to a human. When a customer needs a human, the bot hands over. Your team picks up with the whole history, so customers never have to repeat themselves.
Smooth escalation
Move from bot to person in the same chat.
Full history
Your team sees everything said so far.
Customer stays in the flow
No repeating of details.
Your rules
Decide when the bot should step aside.
How it works
- 01
Customer asks for a person
Or the bot decides to escalate.
- 02
Team is notified
Someone picks up.
- 03
Resolve and continue
Hand back to the bot if you wish.
Who it is for
- Complaints and refunds
- High-value sales
- Complex support questions
Start with Human Hand-Off
It is included in the platform. Pick a plan and you are in your dashboard in minutes.
Frequently asked questions
Is hand-off on every plan?
Hand-off is a plan feature. See the pricing page.
Does the team see the transcript?
Yes.